RockSolid Automation Platform

Issue Management

RockSolid contains a full Issue Management system for the DBA team to use to monitor, assign and resolve issues raised by RockSolid. This issue management system includes the ability to define severities, escalation paths, multiple DBA teams and DBA projects. This system also automates user and team communications via issue updates.

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Service Request Management

As RockSolid has the potential to raises many issues that require resolution, RockSolid includes a full set of Service Request Management functions that are specifically designed for SQL Server DBA task management.

The RockSolid Service Request Management functions include:

  • Service Request Management filters and reports
  • Task assignment to DBA and issue transfers between DBAs
  • Severity definitions and severity escalations
  • Issue routing to various DBA teams and follow the sun support
  • Projects and task project assignments
  • Change control management
  • On call rosters and call out escalation paths
  • Automatic Issue notification management (via email and SMS)

Service Request Interface

RockSolid’s service request management interface is designed to allow DBAs to quickly find the relevant issues that are assigned to them, or pending issues requiring attention.

Change Control

While RockSolid has the capability to make changes in your environment, RockSolid cannot make any changes without first gaining change approval. These can be manually assigned on a case by case basis or rules can be set up for automatic change approval.

Project Management

Issues created by RockSolid may have different resolution expectations. For example a backup failure may require immediate resolution whereas a patching requirement may need more planning and approvals before resolution. RockSolid allows issues to be assigned to projects for ease of management and filtering.

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To learn more about the RockSolid Platform, and to organise an online demo, please provide us some details about you and your environment.

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